About the Role

Core Responsibilities

1. Client Relations & Customer Service

• Respond promptly and professionally to customer enquiries via Instagram,

WhatsApp, phone calls, and other communication channels.

• Provide accurate information on products, services, pricing, and availability.

• Convert enquiries into confirmed bookings and maintain positive client relationships.

• Follow up with prospective and existing clients to close sales and ensure customer

satisfaction.

2. Quotation & Invoicing

• Prepare and send quotations and invoices to clients.

• Ensure invoices are accurate and sent promptly.

• Follow up on outstanding payments where necessary.

3. Event Management & Coordination

• Coordinate events for smooth service execution.

• Direct food plating and presentation to ensure quality and brand standards.

• Supervise food presentation before services.

• Liaise with clients before, during, and after events.

• Ensure all event requirements are communicated effectively to the operations team.

• Oversee event setup and ensure quality service delivery.

• Troubleshoot issues that arise before, during and after events and provide timely

solutions.

4. Team Supervision & Staff Management

• Supervise and coordinate staff members across different departments.

• Manage and supervise direct reports, including the Procurement Officer, Kitchen

Assistants, and Cleaning Staff.

• Monitor staff performance and ensure operational efficiency.

• Assign responsibilities and ensure duties are carried out efficiently.

• Resolve conflicts among team members professionally.

• Enforce company standards, discipline, and workplace policies.

• Motivate the team and maintain a productive work environment.

5. Recruitment & Onboarding

• Recruit and shortlist suitable candidates.• Conduct interviews and assess applicants.

• Coordinate onboarding for new hires.

• Support the training and integration of new staff.

6. Administrative Support

• Maintain records of client interactions and bookings.

• Keep track of ongoing projects and event schedules.

• Assist management with administrative tasks as assigned.

7. Brand Representation

• Represent Artist & Scientist professionally in meetings, events, and client

interactions.

• Uphold the company’s reputation through excellent communication and service

delivery.

Key Skills Required

• Excellent communication and interpersonal skills

• Client relationship management

• Event service coordination

• Leadership and team management

• Conflict resolution

• Time management

• Problem-solving

• Multitasking

• Attention to detail

• Proficiency in Microsoft Office/Excel/Google Workspace

• Strong organizational skills

Requirements & Qualifications

Educational & Professional Requirements

• Bachelor’s degree or equivalent qualification in Event Management, Hospitality Management, Business Administration, or a related field.
• 3–5 years of relevant experience in event management, hospitality, customer service, client relations, or a similar role.
• Proven experience coordinating events from initial client enquiry through execution and post-event follow-up.
• Experience supervising teams and coordinating staff across different functions.
• Previous experience in a food, hospitality, catering, or events environment is an added advantage.

Sign In to Apply

Create a free account or sign in to apply for this role.

Duob Recruitment Company

About Duob Recruitment Company

We’re on a mission to make sure our clients find the right candidates to fill vacancies and grow their business or organisation to the next level. And no matter what the industry is or who our client might be, we always carry out our work to a high standard.
By working hard to understand what our client’s needs are, we can then utilise our extensive network of contacts to find a candidate who is just right for you.