About the Role

Role Purpose  

The Junior Account Manager supports the management and execution of assigned client accounts by assisting with client communication, account administration, briefs, approvals, scheduling, follow-up and delivery coordination.

The role provides structured support to the Senior Account Manager while developing the capability required to independently manage client accounts over time.

Key Responsibilities  

A. Client Support  

• Support day-to-day communication with assigned clients.
• Respond to routine client requests professionally and promptly.
• Follow up on outstanding client information, feedback and approvals.
• Maintain professional client relationships.
• Escalate sensitive or complex client matters appropriately.

B. Account Administration  

• Maintain accurate client records and account documentation.
• Update account trackers, content calendars and project information.
• Maintain meeting notes and action points.
• Support preparation of client reports and presentations.

C. Briefing & Delivery Support  

• Assist in preparing clear internal briefs.
• Ensure required client information and assets are captured.
• Coordinate routine requests with Creative and other relevant resources.
• Track deliverables against agreed deadlines.
• Notify the Senior Account Manager and Project & Delivery Manager of potential delays.

D. Client Feedback & Approval  

• Capture client feedback accurately.
• Coordinate approved amendments with relevant team members.
• Follow up on pending approvals.
• Ensure final client instructions are properly documented.

E. Account Development  

• Support the Senior Account Manager in identifying client needs and opportunities.
• Conduct basic research relevant to assigned accounts.
• Assist with proposals, presentations and account reviews.

Key Performance Indicators  

• Timeliness of client follow-up
• Accuracy of account documentation
• Brief completeness
• Approval/follow-up turnaround
• Accuracy of delivery tracking
• Quality of client communication
• Escalation effectiveness
• Team responsiveness

Requirements & Qualifications

Qualifications & Experience  

• Bachelor's degree/HND in Marketing, Communications, Business, Media or a related discipline.
• 1 - 2 years' relevant experience in account management, customer service, digital marketing, agency or related environment.
• Relevant internship or agency experience may be considered for exceptional candidates.

Technical Requirements  

Required:

• Google Workspace and/or Microsoft Office.
• Google Sheets/Excel.
• Basic presentation skills.
• Familiarity with task/project management platforms.
• Familiarity with major social media platforms.

Desirable:

• Canva
• Meta Business Suite
• Social media scheduling platforms
• CRM systems
• Basic analytics/reporting tools

Core Competencies  

• Communication
• Organization
• Attention to detail
• Responsiveness
• Teamwork
• Customer orientation
• Initiative
• Learning agility
• Time management
• Accountability

Wattana behavioral fit: Ownership, proactive communication, excellence, accountability, client obsession and continuous improvement.

Sign In to Apply

Create a free account or sign in to apply for this role.

Wattana Solutions

Media & Entertainment

About Wattana Solutions

Wattana Solutions is a hybrid digital and brand growth agency operating across Nigeria and the UK. We help businesses launch, scale, and reposition through data-informed strategies, creative communications, and experience design. From performance marketing to UX, every project we deliver is grounded in insight, driven by purpose, and built to move the metrics that matter — engagement, retention, revenue, and brand love.